FAQ & Shipping

Rates are per order, not per bottle, and are added at checkout once you pick your delivery option. Timelines start from dispatch, not from the moment you pay. International customers are responsible for any import duties or customs charges in the destination country.

• Unopened bottles: returnable within 48 hours of delivery if still sealed, unused and in their original packaging. Contact us first so we can approve the return.
• Damaged, defective or incorrect items: report within 48 hours of delivery with photos. Products being returned must remain unused and in their original packaging where applicable. Replacement or full refund, return shipping on us.
• Exchanges: swap an unopened bottle for another fragrance of equal value; you cover the return leg and we cover sending the replacement.
• Not returnable: opened or sprayed bottles, testers, decants and gift items.

Are your fragrances authentic?

Yes. Every bottle we sell is sourced through channels we trust and sold sealed in its original packaging. We do not sell decants or replicas.

When will my order be dispatched?

Paid orders are packed and dispatched within 1 to 2 business days. Orders placed at the weekend or on public holidays go out on the next business days.

Do you deliver outside Abuja?

Yes. We deliver to every state in Nigeria through our courier partners. International orders are arranged by request: message us on WhatsApp for a quote before you pay.

How do I track my parcel?

Once your parcel leaves us we send the courier name and tracking reference to the email and phone number on your order. Message us on WhatsApp if you need an update.

Which payment methods do you accept?

Checkout is powered by Flutterwave, so you can pay with any Nigerian debit or credit card, bank transfer or USSD. We do not accept payment on delivery.

Can I return a fragrance if I don't like the scent?

Only if the bottle is unopened, unused and still sealed, and you tell us within 48 hours of delivery. Once a bottle has been sprayed we cannot resell it, so it is not returnable. If you are unsure which scent suits you, try the Scent Finder or message us before ordering.

What if my order arrives damaged or wrong?

Tell us within 48 hours of delivery with photos of the item and the packaging. We will replace it or refund you in full, including return shipping.

How long do refunds take?

Approved refunds are sent back to your original payment method and typically land within 5–10 business days of us receiving and inspecting the returned item.

How do I earn points?

Every paid order earns points automatically. Members get 5% back, Connoisseurs 7.5% and Atelier VIPs 10%. One point is worth ₦1 off a future order.

When are my points credited?

As soon as your payment is confirmed. We email you each time points land. Points are never given for cancelled orders, and refunded orders have their points removed.

How do I use my points?

At checkout, enter the email address you ordered with and sign in. Your available rewards appear in the Elixir Circle box. Pick one and it is taken off your total straight away. One reward can be used per order.

How do I move up a tier?

Tiers are based on what you have spent with us in total. You reach Connoisseur at ₦150,000 and Atelier VIP at ₦350,000. Upgrades happen automatically.

How do I check my balance?

Search your email or phone number in the Check your points box on this page to see your tier, balance and activity.

Do my points expire?

Your points stay on your account. Once you turn them into a reward code, that code has an expiry date shown when you claim it.

What is the Discovery Box?

A box of five perfume oil samples you choose yourself. Try them at home, find the one that suits you, then order it in the full size.

Does the Discovery Box count towards a full bottle?

No. The Discovery Box is its own product, paid for separately. It helps you choose, so your full-size perfume oil is one you already know you love.

Can I send a Discovery Box as a gift?

Yes. It goes through the normal checkout, so gift wrap, a personal note and delivery to someone else all work.

Can I pay in installments?

Yes, on eligible orders from ₦10,000. Choose 2 payments (50% then 50%) or 3 payments (40%, 30%, 30%) at checkout. There is no interest.

How do I pay the next installment?

Open Track Order with your order reference and checkout email, then tap Make Next Payment. We also email reminders 3 days before, on the due date, and if a payment is late. We never charge your card automatically.

When does my order ship?

Your items are held for you once the first payment is confirmed, and your order is sent out when the final payment is made.

How do I send an order as a gift?

Tick the gift option on the perfume page, in your cart or at checkout. You can add gift wrap, a personal note of up to 300 characters, hide prices from the parcel, and send it to someone else.

How do gift cards work?

Buy one on the Gift Cards page. The recipient gets their code by email. They enter it at checkout and any leftover balance stays on the card for next time.

Can I use a gift card with installments or WhatsApp ordering?

No. When a gift card is applied, pay in installments and Order via WhatsApp switch off for that order.

How does the Scent Finder work?

Answer a few quick questions about mood, occasion, strength, who it is for and budget, and we suggest in-stock perfumes that match.

Can I compare perfumes?

Yes. Tap Compare on up to three perfumes, then open the comparison to see notes, character, longevity, projection and price side by side.

A size I want is sold out. What can I do?

Leave your email or phone in the Notify Me box on the perfume page and we will tell you when it is back.

Can I share my cart?

Yes. Use the share option in your cart to create a link. It only contains the products and quantities, never your personal details, and prices update to the current ones when opened.

Email fragranceelixir1@gmail.com, call or WhatsApp +234 090 4222 3059, or send us a message from the contact page. We reply within 24 hours, Monday to Saturday.

Not sure which fragrance to pick? The Scent Finder narrows the collection down to your mood in under a minute.